We are slightly busier than we expected, for a new online venture we are not doing too bad! But with that we are getting loads of questions regarding Pre-Order option we have. So to help clear things up we have put together this quick FAQs to hopefully answer your questions.
What is a pre-order?
Well, its like placing a pre-order on Apple for the latest iPhone or on Amazon for the latest book. We will take your order, and try to fulfil it in enough as quick as possible.
Why pre-order, if you are fulfilling orders as quick as possible?
Sometimes we might not have that item in stock, this is down to the fact we also run in a retail environment. So when we don't have the item we can put it on backorder with our suppliers who normally deliver it to us in a matter of days. (currently, there is a delay with this due to COVID)
How long will it take for my item to arrive?
We can not give you an exact date, majority of items that don't have the pre-order message, we have several of them on our shop floor.
Is the item currently in stock? How long will I be waiting?
We cant give a generic response for this, the best option will be to either call us on 01507 451000 - Monday to Friday 9am - 5pm where one of the team will be able to help you out.